Technical Instructor
Personal-Lines

Your mandate will be to work on the continuous development of internal technical training to support the personal lines service. You will also be called upon to provide technical training to the various players in the department and to collaborate in the creation, standardization and updating of training tools.

 Your responsibilities.

• Provide initial and ongoing training to the Retail Brokers, including new business, changes, renewals, cancellations, wording and new products.
• Provide initial training on basic computer and telephone tools as required by the position for all new Individual Client Services team members and administration.
• Conduct post-training follow-up and mentoring to validate the transfer of learning.
• Evaluate and analyze technical training needs for the Individual Services Department and propose training related to the needs.
• Develop the content of documentation for the proper functioning of internal technical training and continuing education (guides, procedures, policies, exercises, PPT presentations, checklists, etc.).
• Participate in the optimization of internal training programs.
• Work as part of a team to develop and update explanatory documents for clients.
• Act as a resource person and training supervisor during the training period.
• Conduct a strategic watch on the products offered by insurers and on current events in personal insurance
• Propose technical training content to help achieve the company’s annual objectives.
• Participate in the evaluation of employee knowledge before, during and after training.
• Ensure the quality of the technical training.
• Participate in the process of accounting for Continuing Education Units (CEU) for the individual service.
• Manage a volume of business.

Your skills, your potential.

• Have a university degree.
• Have a minimum of 2 years experience in a brokerage position.
• Have a strong knowledge of the property and casualty insurance industry.
• Be certified as a representative in damage insurance by the AMF.
• Have skills in pedagogy and/or andragogy.
• Have or be interested in obtaining ChAD instructor certification.
• Be organized and meticulous at work.
• Strong computer skills (MS Office, Windows, etc.).
• Be bilingual (spoken, written, and understood) to ensure an inclusive experience for English-speaking employees

At Lareau, the unique qualities of our team members enrich the company by creating a work environment and culture where everyone can thrive. We make it a priority to celebrate diversity, equity, and inclusion (DEI) on a daily basis, continuously learning more about these concepts and considering them in our business decisions. We encourage all interested candidates to apply. We would be delighted to discuss your background and explore the opportunities to help you reach your full potential at Lareau!