Maryline
Receptionist
Receptionist
Your main function will be to respond to customers, identify their needs and guide them to the right resources while providing them with service that meets Lareau standards. In addition, as a receptionist, you will be called upon to provide administrative support to team members in the company’s various departments.
Your responsibilities.
Customer service
- Answer customers (incoming calls and voicemails) to identify their needs and direct them to the right department;
- Manage the various e-mail boxes and distribute requests to the right recipients;
- Distribute faxes and text messages;
- Greet visitors at the branch and settle payments where necessary.
Administrative support
- Download policies from insurers’ portals;
- Perform data entry of broker renewal schedules on a weekly and monthly basis;
- Produce and design documents for insurers to compile completed transactions;
- Coordinate the receipt, sorting, scanning, filing and dispatch of documents;
- Carry out inventories;
- Ensure daily mail processing;
- File and assemble documents;
- Check files.
Your skills, your potential.
- Have a College or vocational diploma in secretarial or office automation;
- 0 to 2 years’ experience in a similar position;
- Experience with a multi-line telephone system (an asset);
- Demonstrate autonomy, cooperation and courtesy in working with others;
- Good stress resistance and analytical skills;
- Good computer skills (MS Office, Windows, Google);
- Be bilingual (French and English, spoken and written) to ensure an inclusive customer experience for English-speaking customers.