Julie
Accounting Clerk
Collection Technician
As a Collection Technician, you will play a key role in accounts receivable management by monitoring payment agreements with policyholders and effectively managing the various stages of the collection process. Thanks to your organizational skills and interpersonal abilities, you will contribute directly to the company’s sound financial management.
Your Responsibilities
- Record non-sufficient funds (NSF) balances in client files;
- Call clients for payment reinstatements and payment follow-ups;
- Prepare and send cancellation letters;
- Contact insurance companies to request policy cancellations;
- Follow up on and manage files with the collection agency;
- Prepare and send payment reinstatement letters;
- Provide phone customer service while connected to the ACD (Automatic Call Distribution);
- Prepare statistical reports on the number of reinstatements and cancellations;
- Perform any other related tasks.
Your Skills and Potential
- Hold a high school, vocational, or college diploma;
- Have 1 to 2 years of experience in a similar position;
- Possess good computer skills (MS Office, Windows environment);
- Demonstrate courtesy, empathy, thoroughness, and autonomy;
- Be bilingual (spoken, written, and reading comprehension) to ensure an inclusive customer experience for English-speaking clients.