Danut
Financial Controller
Collection Clerk
As a Collection Clerk, you will play an important role within the accounting team by monitoring payments and managing client accounts. Thanks to your professionalism, organizational skills, and communication abilities, you will help maintain healthy accounts receivable management while providing quality customer service.
Your Responsibilities
- Process and record declined or non-sufficient funds (NSF) payments in client files;
- Communicate with clients to perform the necessary follow-ups regarding overdue payments;
- Schedule and execute payment retakes according to established agreements;
- Prepare and send cancellation letters, payment notices, and any other collections-related correspondence;
- Follow up on accounts referred to the collection agency and maintain effective collaboration with them;
- Answer incoming calls and provide professional, courteous, and empathetic customer service;
- Keep client files up to date and ensure the accuracy of recorded information;
- Collaborate with various departments to resolve client account situations;
- Perform any other related tasks to support the activities of the accounting department.
Your Skills and Potential
- Hold a high school, vocational, or college diploma;
- Have 1 to 2 years of experience in a similar position;
- Demonstrate thoroughness and strong organizational skills;
- Be comfortable speaking with clients over the phone;
- Maintain confidentiality regarding departmental information;
- Possess computer skills (MS Office, Windows environment);
- Good command of French (advanced level) and English (intermediate level), both spoken and written, to ensure an inclusive client experience for English-speaking customers.