Administrative Assistant
Bilingual

Your primary role will be to respond to clients, identify their needs, and guide them toward the appropriate resources while delivering service that meets Lareau’s standards. As a receptionist, you will also provide administrative support to team members across the company’s various departments.

Responsibilities

Customer Service

• Answer incoming calls and voicemail messages to identify client needs and direct them to the appropriate department.
• Manage the different email inboxes and forward requests to the correct recipients.
• Ensure the distribution of faxes and text messages.
• Welcome visitors at the branch and process payments when required.

Administrative Support

• Download available insurance policies from insurer portals.
• Enter renewal schedule data for brokers on a weekly and monthly basis.
• Produce and design documents for insurers to compile completed transactions.
• Coordinate the reception, sorting, scanning, filing, and sending of documents.
• Conduct inventory tasks.
• Handle daily mail processing.
• Perform filing and document assembly.
• Prepare renewal files managed by the service team.
• Carry out various follow-ups with clients to support all brokers.
• Prepare and assemble documentation to be sent to clients, including:
  • Insurance contracts
  • Notice or exclusion letters
  • Banking calendars
• Manage outgoing mail.
• Follow up on returned mail.
• Attach policies to client files.
• Verify the accuracy and compliance of client files.

Skills & Qualifications

• College or vocational diploma in secretarial studies or office administration.
• Between 0 and 2 years of experience in a similar role.
• Experience with a multi-line phone system (an asset).
• Demonstrates autonomy, collaboration, and courtesy when working with others.
• Strong stress tolerance and analytical skills.
• Solid computer skills (MS Office, Windows environment, Google environment).
• Advanced proficiency in French and intermediate proficiency in English, both spoken and written, as bilingual receptionists must interact daily with English-speaking clients.

At Lareau, the individual characteristics of our team enrich the company by creating a work environment and culture where everyone can flourish. We make it our duty to celebrate diversity, equity and inclusion (DEI) on a daily basis, to learn more about these concepts and to take them into account in our business decisions. We encourage anyone interested in this position to apply. We’d be delighted to discuss your career path and the opportunities to develop your full potential at Lareau!